Q – Can I add a Gift Message?

A - Yes, you can add your own personalised gift message. Please add this in the Add comments section when choosing the hamper you'd like to order.


Q - How do you keep cheeses chilled?

A - We will send your cheese in one of our Norfolk Deli cardboard boxes, insulated with wood wool and biodegradable air pillows. When the weather is warm, we will also include ice packs, which will melt in transit to help ensure the cheese stays cool for as long as possible. We do not deliver in refrigerated vans. If you would like to know more about the relationship between temperature and food safety in ripened cheese click here.


Q - Can I add multiple items on a single order to be sent to a number of different addresses?

A - It is possible to send multiple items to a single address, but it's not possible to send a range of items on a single order to multiple addresses. This would be like asking if you can send two letters to two different addresses using a single postage stamp.


Q – When will my hamper be delivered?

We try and deliver your hamper on the day you've specified. Hampers are sent out between Monday - Thursday using a next day delivery service. Due to the costs involved in  


Q – Is there a receipt or price in the box, I don't want them to know how much it was?

A – We understand that most of the time our hampers are bought as gifts, therefore we do not add any receipt or documentation inside the box apart from any gift message you have completed at checkout. If you require a receipt or email we will email this to you only.


Q – Which Couriers do you use?

A – We currently use FedEx although we constantly review the level of service we receive and will change if FedEx does not live up to our high levels of expectations.


Q – What happens if nobody is at home?

A – If the recipient is not at home when a delivery is attempted the driver is authorised to either try a neighbour or to leave the parcel in a safe place – if it is appropriate and safe to do so. If the parcel is not signed for at the delivery address, then the driver will leave a calling card noting if the parcel has been left with a neighbour, a safe place or returned to the courier's local depot – details of which will be on the calling card. A second delivery attempt should be made on the next available working day.

Q – Can I request a delivery to be made in the morning, afternoon or evening?

A – Unfortunately, due to our courier’s volume of deliveries, specific times cannot be requested, however deliveries are generally made during working hours – extended into the evening during busy times. 

Q – Do you deliver on Saturdays or Sundays?

A – Saturday delivery to UK mainland addresses is available for an additional fee, we do not currently offer a Sunday delivery service.


Q – Why does it cost more to send a hamper to Ireland and the Channel Islands – aren’t they are both part of the UK?

A – Although Northern Ireland (with postcodes starting BT) is part of the UK, Southern Ireland (Eire) is not. The Channel Islands are part of the UK – but not from a delivery perspective where they are classed as EU Europe due to the parcel still having to clear customs on arrival.

Q – If I order more than one hamper do I get it any cheaper?

A – For bulk orders of over 15 hampers going to the same address, it is often possible for us to palletise the order and therefore reduce the costs. For large orders please contact call us on +44 (0) 1485535540 for further information.

Q – Can I change items or add to the contents of a standard hamper?

A – All our hampers have been designed to fit the packaging as snugly as possible to prevent damage in transit, so making changes is not possible as the additional or alternative items may not fit. We also pre-pack non-perishable hampers, and again this makes changing items an issue – we do however have our Create Your Own section where you can tailor-make your own hamper.


Q – How can I get a VAT receipt for my order?

A – Simply drop an email to info@Norfolk-deli.co.uk with your request quoting your order reference – and we will do the rest


Q - I am trying to order a hamper but I have forgotten my password, how do I amend this?

A - Please click the 'forgotten password link in the checkout. If you have saved a password previously you will receive an email with a link to reset the password. If you do not receive the email please check your junk and spam folder. Please note all passwords are encrypted and our customer service team are unable to make changes to your password.
Q - Can I order multiple hampers on one order?

A - You can add as many gifts as you like to one order. If you are looking at sending more than 15 gifts we recommend you get in touch with us so that we can set you up on our easy to use bulk order system to speed up the ordering process