Norfolk Deli - Delivery Policy

 

Normally our delivery aim to the UK mainland is within 3 to 5 working days. Deliveries to the Channel Islands and the Isle of Man may incur delays due to customs checks. For more information on delivery times see our Delivery & Return policy. Please note that we have no control over the conditions in which our products are stored once they have left our premises.
 

Delivery charges are specified once you have entered the delivery details. Standard UK delivery is £15.00 (next day courier delivery which includes packaging), free on orders over £100. International charges vary depending on weight and destination. 
 

Orders placed before 12:00 pm Monday-Thursday will be dispatched on the next business day and orders after 12:00 pm will be dispatched within 2 next business days. Orders placed for hampers may take 3-4 working days to dispatch. No orders will be dispatched on Saturdays, Sundays or public holidays. Delays are occasionally inevitable due to unforeseen factors and we cannot be held responsible for delays outside of our control.
 

Unfortunately, due to overseas customs restrictions, we are advised not to deliver some of our products outside of the EU. We recommend that you check with your local customs authorities before placing an order with us since we can take no liability should any goods be held or delayed in customs or for any charges customs wish to apply.
 

Alcohol can only be delivered to customers in certain quantities which vary from country to country, please check local regulations before ordering.
 

Please make sure the delivery address and postcode are correct as we take no liability for goods being undelivered due to incorrect/inaccurate address details.
 

All delivery times are estimates only. We cannot guarantee any delivery at any specific date or time.
 

It is your responsibility that someone will be at the address to accept the delivery when being made. Orders outside of the UK requires a signature by our courier. 
 

Please contact us by email within 24 hours of expected delivery if your order has not arrived. The address is info@norfolk-deli.co.uk or phone: 01485 535540. We will respond within the next business day at the latest.